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We recruit
Flight Attendants to provide exceptional inflight service for the
welfare, comfort, enjoyment and safety of our passengers.
We aim to provide an inflight experience which is better than our
competitors and which consistently exceeds our customers' expectations.
Positions
Requirements
Qualifications
Preferred Skills
About the Role
Recruitment Process
Training
Career Path
Uniforms and Grooming
Applying
The position of Flight Attendant is one of prestige and immense responsibility.
Whether it is on international or national services, our Flight Attendants
are our front line staff who have the crucial responsibility of upholding
our reputation in the eyes of the travelling public.
The philosophy for Air New Zealand inflight service is: "To be
simply the best in the delivery of products and services to our customers,
with a style, flair and warmth that is unique to Air New Zealand."
Recruitment is conducted according to operational demands and there
can be periods of up to 12 months where no new intake is required.
However, applications are always welcomed. See below for specific
details.
Positions
International (Longhaul) - Auckland based Flight Attendants
Auckland is the home of our International Flight Attendants and we
currently have in the vicinity of 1300 Cabin Crew in this base. Auckland
based Flight Attendants operate to all of our international destinations
with the exception of London, Noumea and Norfolk Island.
Pacific (Shorthaul) - Auckland, Wellington and Christchurch
based Flight Attendants
Pacific Cabin Crew are based across three geographic locations in
New Zealand. They fly domestically and regionally to destinations
of no more than 4 hours in duration. Shorthaul operates our domestic,
Tasman and Pacific services.
Temporary Flight Attendants
As the aviation industry is subject to peak seasonal demand, there
are occasionally opportunities for temporary Flight Attendants who
work on a fixed term basis. The selection criteria for temporary crew
is the same as for permanent positions, and they operate the same
routes and rosters as permanent crew members.
London Based Flight Attendants
Our London based Cabin Crew operate solely on the London - Los Angeles
route. These crew are employed directly from the United Kingdom and
all applicants must have UK patriality, or the ability to work indefinitely
in the United Kingdom. More Information.
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Requirements
There is strong competition for the relatively few vacancies which
become available according to operational requirements and not all
applicants will be interviewed.
Applicants must meet the requirements as outlined below:
New Zealand Residency
Only permanent New Zealand residents will be considered including
those born outside New Zealand. You must reside in New Zealand at
the time of application.
Age
The minimum age requirement is 18 years due to the Sale of Liquor
Act amendment.
Passport
Applicants require a current passport allowing unrestricted access
to all Air New Zealand destinations, with an expiry date of a minimum
of 2 years from the date of your application.
Health
Good health is essential and if you progress through the selection
process, you will be required to undertake a medical examination.
Height
Applicants must be able to reach overhead emergency equipment and
this will be specifically tested during the selection process. For
safety reasons the acceptable height range is 160cm-185cm.
Eye Sight
Your unaided vision must be sufficient for you to perform all Flight
Attendant safety related duties in an emergency. If you wear glasses
or contact lenses you will need to submit an optometrist's report
detailing the level of unaided vision.
Personal Attributes
A warm, natural and friendly personality with a strong sense of responsibility
is essential. Flight Attendants must be able to deliver the service
our customers value in a uniquely Pacific way. Flight Attendants must
have a practical and mature approach to all situations and be able
to work well in a team environment. Communication skills are most
important, along with the ability to deliver service in a relaxed
and refined manner. Vitality, resourcefulness, enthusiasm and flexibility
are also attributes we search for in candidates. Naturally, the ability
to relate to all customers from a diverse range of cultures is a key
prerequisite for this position.
Security
Prospective employees under-go Aviation Security Clearance and Policy
checks as part of the application process.
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Qualifications
Education
We have a minimum requirement of three years secondary education,
with a preference for applicants who have successfully completed further
education and/or any vocational study.
First Aid
Prior to attending an Assessment Centre you need to hold a current
First Aid Certificate (St. John's or Red Cross). First Aid Certificates
are not required for registered nurses.
Swimming Ability
Successful applicants will be required to demonstrate their ability
to swim 50m unaided.
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Preferred Skills
Languages
Special attention is given to the cultural and language needs especially
relating to the Airline's key markets such as Asia, Japan and Europe.
A second language is preferred and priority will be given to applicants
who are fluent in Japanese, Cantonese, Mandarin, German, French and
the languages of the South Pacific. Flight Attendants with language
skills are tested, and may be rostered on the appropriate routes.
Customer Service and Service Industry Experience
Our customers are our highest priority, therefore we seek to recruit
Flight Attendants who have enjoyed working in and have excelled at
customer contact positions. Experience could be in restaurants, hotels,
catering or other positions that involved a strong customer service
focus.
The position will often involve meeting the requirements of guests
with special needs, such as the elderly, children and infants, the
sick and people with physical disabilities.
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About
the Role
The working schedule of a Flight Attendant is a busy one with the
duty periods rostered up to 18 hours with extensions to 20 hours in
a disruption situation. You can also expect to be away from home for
up to 10 days at a time. This job is of a physical nature including
the lifting of heavy luggage and galley equipment.
Long night flights, time zone changes and extended periods on your
feet are all aspects of the job which are physically tiring. The impact
on social and family life are significant with 18 days away from Auckland
out of each 28-day roster period. Working through weekends and public
holidays is often required.
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Recruitment Process
After you submit your application online, the Air New Zealand HR Services
Team review the details you have provided. Candidates whose details
closely match the requirements of the position are then contacted
via email advising that their application has progressed to the next
stage of the recruitment process. Potential Candidates are then asked
to attend a Walk In day. This could occur several weeks or months
after the original application has been submitted, depending on current
needs.
The Walk In day consists of a brief presentation about the role
and a short interview. Candidates who are successful at the Walk
In day are notified by email or phone within 10 days and invited
to attend an assessment centre. Please note candidates are required
to pass a swimming assessment before attending the assessment centre.
During the assessment centre, candidates attend a one on one interview
as well as participating in a number of assessments. Verbal referees
are then contacted, and candidates attend a pre-employment medical
check, as well as undergoing a Ministry of Justice check (Police
and Courts) and obtaining Aviation Security clearance.
At times, there may not be an immediate need to recruit for Flight
Attendant positions, however, the company continuously maintains
a 'candidate pool' of candidates who have completed the assessment
centre. These candidates are contacted when a need for new Flight
Attendants is established, and attend a final interview before a
decision is made on whether to extend an offer of employment.
Due to the volume of applications received, Air New Zealand is
not able to offer verbal feedback to candidates who are unsuccessful
at any stage of the recruitment process. Unsuccessful candidates
may reapply at any time after 12 months from the date at which their
applications are declined.
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Training
All Flight Attendants
are based in Auckland, Wellington and Christchurch. Upon being offered
a role as a Trainee Flight Attendant, a 5 week training course is
undertaken at our Inflight Services Training Centre in Auckland. Material
covered during initial training includes emergency procedures, customer
care and service delivery, aircraft and equipment knowledge, products
and services training including image and presentation. To successfully
complete the 5-week training course high standards must be attained
and maintained in all subjects. Assessments of all practical and written
work will be carried out throughout the course and an outline of levels
to be achieved will be available at commencement of the course. Ongoing
training is given to further develop the skills and career path of
Flight Attendants.
Career Path
Upon graduation from the Training Centre a Flight Attendant becomes
a Flight Attendant Pacific Class whose main duties will be to provide
inflight service to customers in the Pacific Class cabins of the aircraft.
Inflight performance reviews are carried out regularly to ensure standards
continue to be met. Pacific Class Flight Attendants can apply, and
will be selected on merit to operate as a Flight Attendant Premium
Service. In this position a Flight Attendant is responsible for providing
service to our Business and First Class customers. An Inflight Service
Director is responsible for the overall service delivery as well as
conducting performance reviews of the Flight Attendants. The Inflight
Service Director is deputised and supported by an Inflight Service
Co-ordinator. Both these positions are selected from Flight Attendants
Premium Service who display a strong sense of customer service and
leadership.
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Uniforms and Grooming
All uniforms are provided and Flight Attendants are expected to maintain
all the Company's grooming and uniform regulations. A high standard
of presentation in uniform is expected at all times. A Flight Attendant's
personal presentation and grooming should reflect a professional,
sophisticated image for the Airline. The first impression of a Flight
Attendant should always convey a friendly, natural, pleasant personality
possessing confidence and warmth.
Applying
To apply now, please click
on the button below. You will be required to provide an email address.
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