Claim missing Airpoints™

Find out how to claim missing Airpoints Dollars™ or Status Points for eligible flights, hotels, or purchases.
Claim missing Airpoints Dollars or Status Points

Hotels or rental cars

Airpoints Dollars and Status Points are added to your account at the end of the month that you finished your car rental or hotel stay.

After that, you have up to six months to make your claim for any missing Airpoints Dollars or Status Points.  You will need to print and fill out a missing Airpoints claim form for any Airpoints hotel or rental car partner and send this along with any relevant documentation to us. 

Read more on our qualifying Airpoints rental car and hotel partners.